FAQ


HOW LONG DO I NEED TO WAIT FOR MY ITEM TO ARRIVE?

Our items are fairly unique, achievable by working with multiple manufacturers around the world. This does, however, result in longer shipping times. Jewelry items generally arrive within 4 to 6 weeks, depending on the item and your location. In many case these items are shipped to the United States in less than 4 weeks, but please allow 4 to 6 weeks for delivery.

If your item has not arrived after 60 days please contact us. We will refund you for your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

WHY HAVE I RECEIVED ONLY SOME OF MY ORDER?

We proudly work with many manufacturers and artists to ensure we can provide you with a variety of quality goods. However, this does mean that if you order multiple items they may arrive at different times as they could be coming from different countries.

Sit tight! Your items are on their way, and if the designated shipping time elapses then please, get in touch! We will resolve your problem for you. saveelephantsstore@gmail.com (Please include your order number)

DO YOU DELIVER INTERNATIONALLY?

If you have made it to the checkout and your desired country is on the list, then success! We are able to ship to you.

If however, your country is not accessible at check out then I am afraid we cannot ship to you, this can be due to a variety of reason, and we apologize for any inconvenience.

HOW SECURE IS MY PERSONAL INFORMATION?

Save Elephants Now adheres to highest industry standards to protect your personal information.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) which is widely used on the internet to encrypt data.

Your credit card information is used automatically to complete the requested transaction and is not stored or viewed in any other way.

HOW CAN I RETURN AN ITEM?

The easiest way to do this is to get in contact with us via email (saveelephantsstore@gmail.com) with your order number in the subject box and a brief description about why you want to return your item, we can then resolve your problem from there.

Please remember you are entitled to a 60-day returns policy, however, if this time has elapsed when you contact us, we cannot guarantee a refund.